Methodic Сlient’test method is allow to systematically control the quality of service.
Inside quality control of service – remembering complaint book – demonstrate low results, because information can be changing by the personnel. For objective estimates it is necessary to invite rest specialists. Then general manager won’t know about individual clients presentations, but will have whole information about all crisis moments.
Specialist of NVM Business Consulting near the loyal consumers monitoring do operative analysis of sales quality and carrying out of practice recommendations. We also include aversion of interference to work from the side of employees in sub-units, that’s why we do it “velvety“.
Сlient’test–inspections are necessary for owners and suppliers to obey working standards of each one employee.
Also can be used:
- Mystery shopping – methodic, allow to estimate the equality of consumption service in retails, service centers – in every place, where consumers wish to buy or use some service or product.
- Unusual approach show problem zones in service quality even from unexpected sides.